Your pack shipment
Packages are delivered in anonymous packaging, for your confidentiality.
Packages are generally dispatched within 2 days of receipt of payment and are shipped via courier with tracking and drop-off with signature. Whatever your shipping choice, we will provide you with a link to track your package online.
Shipping costs include handling and packaging costs as well as shipping costs. The handling costs are fixed, while the transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order. We cannot group two distinct orders placed separately and shipping costs will apply to each of them. The package will be shipped at your own risk, but special attention is paid to the protection of fragile items.
The boxes are adequately sized and your items are well protected.
Upon receipt of the box, you are required to check that the packaging is intact, not damaged or wet or altered in the closing mode: in this case you must immediately challenge the courier making the delivery and accepting with "reserve" the parcel also making the same note on the accompanying document that must countersign to the courier.
Your return
In case you are not satisfied with the purchased product, you can return it, but please note that the shipping costs already incurred are not reimbursed and the shipping cost for the return is at your expense.
The products must be returned not used, correctly packaged in their original packaging, not damaged and inserted with one at your expense.
If the product is damaged or does not comply with the above, the withdrawal will not be effective.